Digital Delivery & Fulfillment Policy
Last Updated: September 01, 2026
At MATRIX CODE LLC, all our products (including AI prompt packages, downloadable workflow assets, and API access keys) are 100% digital. We do not ship physical goods. This Digital Delivery Policy outlines how your digital purchases are delivered and accessed.
1. Delivery Method & Fulfillment Timelines
• Instant On-Screen Access: Immediately after completing your payment, you will be redirected to an order confirmation page providing direct download links and access credentials.
• Email Delivery: A duplicate confirmation email containing your download links, license details, and receipt will be sent automatically to the email address provided at checkout within 1 to 5 minutes of payment verification.
• API Access Provisions: For tiers including API or database access, credentials and setup instructions are generated and delivered via email immediately upon transaction authorization.
2. Shipping & Delivery Fees
• Zero Delivery Charges: Because all deliverables are electronic, there are no shipping fees, handling charges, customs duties, or import taxes associated with any purchase on matrixcodellc.com.
3. Non-Receipt & Technical Troubleshooting
If you have completed your purchase but have not received your digital assets or email confirmation within 15 minutes, please follow these steps:
1. Check Spam/Junk Folders: Automated confirmation emails may occasionally be filtered by your email provider.
2. Verify Checkout Email: Ensure the email address entered during checkout was spelled correctly.
3. Contact Priority Support: If you still cannot access your files, reach out to us at support@matrixcodellc.com with your Order ID, and our support team will re-issue your download links within 12 hours.
4. Contact & Corporate Information
For any questions regarding order fulfillment, licensing, or technical delivery, please contact us:
• Company Name: MATRIX CODE LLC
• Registered Address: 5830 E 2nd St, Ste 7000 #38437, Casper, WY 82609, USA
• Support Email: support@matrixcodellc.com
• Operating Hours: Monday – Friday (9:00 AM – 5:00 PM MST)